Privacy Policy

Last updated: October 12, 2025

Queuey (operated by Articue Tech Limited) Privacy Policy Statement

General#

Articue Tech Limited ("Articue," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. When collecting, storing, and using information, we fully comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong and applicable international privacy standards.

This Privacy Policy explains our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with the use of Queuey — a smart queueing platform for restaurants and bars — including our mobile app, website, and related services ("Services").

Collection of Personal Data#

We collect personal data directly from users and from our partner restaurants and bars that use Queuey to manage their queues or reservations.

The types of personal data we may collect include (but are not limited to):

• Name, phone number, and email address
• Party size and queue details
• Social login identifiers (e.g., Google, Apple)
• Communication history through WhatsApp or other channels
• Device information and IP address
• Information collected via cookies or analytics tools

We may also generate, compile, or infer information about your interactions with our Services ("Your Information").

Purpose of Collection and Use of Your Information#

Your Information will be collected, used, and processed for purposes including but not limited to:

1. Operating and managing our smart queueing system and related features
2. Facilitating bookings, waitlists, and communication between users and partner venues
3. Authenticating users through phone, email, or social login
4. Sending service updates, notifications, and confirmations
5. Communicating with you, responding to inquiries, and providing customer support
6. Conducting analytics, research, and system optimization
7. Marketing products, services, and partner promotions (subject to your consent and opt-out rights)
8. Preventing and investigating fraudulent or suspicious activity
9. Complying with applicable laws, court orders, and regulatory requirements

The provision of personal data is voluntary, but failure to provide certain information may limit your ability to use Queuey's Services.

Direct Marketing#

With your consent, we may use your contact information (such as email, phone number, or WhatsApp) to send you marketing materials, promotional offers, and updates related to Queuey or our partners (restaurants, bars, or event organizers). You may opt out of receiving such communications at any time by following the unsubscribe instructions in our messages or contacting us at hello@articue.io.

Cookies and Analytics#

We use cookies and similar technologies to enhance your experience, analyze traffic, and improve our Services.

Queuey uses Google Analytics to understand usage patterns and improve functionality. Cookies assign a random unique number to your browser, helping us study user behavior without personally identifying you. You can disable cookies in your browser settings, though this may limit some features of the Service.

Third-Party Service Providers#

We may engage trusted third parties to assist in operating Queuey and providing our Services. These include:

• Supabase — for data storage, authentication, and backend operations
• Google Analytics — for app and website usage analytics
• WhatsApp Business API — for sending queue updates and notifications to users

These providers act as data processors under contractual obligations to handle your data securely and only as directed by Articue Tech Limited.

Cross-Border Data Transfers#

As Queuey operates globally, your personal data may be transferred to, stored, or processed on servers located outside Hong Kong (such as in regions where Supabase or Google maintain infrastructure). We take appropriate steps to ensure your information is protected in accordance with this Privacy Policy and applicable legal requirements.

Data Security#

We implement appropriate technical and organizational measures — including encryption, password protection, and access control — to safeguard your personal data. While we strive to protect your data, no online system is completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

Retention of Personal Data#

We will retain Your Information only for as long as necessary to fulfill the purposes described above or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.

Disclosure of Personal Data#

We do not sell, trade, or rent Your Information.

We may disclose data to the following parties under appropriate confidentiality obligations:

1. Our subsidiaries, affiliates, and business partners
2. Service providers, contractors, or consultants assisting in our operations
3. Marketing partners (with your consent)
4. Any person under a duty of confidentiality to us
5. Governmental or regulatory authorities where disclosure is required by law
6. Legal representatives for enforcing our rights or defending claims

Once data is shared with third parties not controlled by us (e.g., regulators), their own privacy policies will apply.

Access and Correction of Personal Data#

You have the right to request access to or correction of personal data we hold about you. Please contact us by email at hello@articue.io with your request, and we will respond within a reasonable time in accordance with the Personal Data (Privacy) Ordinance.

Links to Other Websites#

Queuey may contain links to websites or applications operated by third parties. We are not responsible for their privacy practices or content. You should review the privacy policies of any external sites you visit.

Changes to This Privacy Policy#

Articue Tech Limited reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website or mobile app. If we make significant changes in how we use your personal data, we will notify you via email or prominent notice in the app at least 30 days before implementation, and your consent will be sought if required by law.

Contact Us#